Shipping, Terms and Conditions
Our Promises to You
We will not share, sell or pass on (in any way) the personal information you supply when registering as a customer. If at any stage you wish us to remove your information from our database please send an e-mail with your request and we will do so without hesitation.
Your order will be dispatched as soon as possible, if you order prior to 1pm NZ time on a weekday it will usually go that day.
Delivery within New Zealand is usually the next business day, however please allow 2 to 3 days for delivery. We use Post Haste for all our deliveries, so should you need to trace an order just give us a call or e-mail and we'll provide the track and trace number.
International orders take 1-2 weeks depending on where in the world you are.
Orders may be cancelled up until the time they are dispatched, and a full refund will be provided. Once an order has been dispatched our Returns Policy applies.
Orders may be returned at your cost up to two weeks after we sent the order, as long as they are in unopened and saleable condition.
We unconditionally stand behind our products. You have the best chance of success if you use the whole bottle/pack. If you have finished the whole bottle/pack and have seen no results please let us know and we will refund your full purchase price.
All goods sold by us are under the manufacturers warranty. As such we will refund (in full) or exchange the item without hesitation if it is faulty.
Secure Credit Card Processing
Credit card payments are processed using the Shopify payment systems, accordingly we do not receive, store or transmit your credit card information in any way. All card numbers and names etc are passed directly from you the customer to Shopify. This transaction is performed using SSL for your protection, and the name that will appear on your statement is "Tru2U" or "www.tru2u.co.nz". We accept Visa and Mastercard credit cards.
All information presented on our web site is intended to be correct. However we will not be bound where errors (obvious or otherwise) have been made. Occasionally we may not be able to supply goods due to being sold out or delays by our suppliers. Should this occur we will make every effort to either supply as soon as possible or provide alternative goods.